Become an Operations Manager

What is Operations Management?

• - Core Competencies for Business Leaders for any industry
• - Understand your product and the target audience
• - Management as a skill set
• - Breakout Room Group Discussion: What is one blind spot you have in your leadership? What are some steps you have taken, if any, to improve in this area?

Assignment 01:
Personal Development Plan. Look up vacancies for operational management roles and create a personal development plan to upskill according to that role(s).

• - Why is productivity important: results matter
• - Factors of Achieving Operational Success
• - Understanding How you influence the deliverables
• - Organizational strategy vs. Operational Tactics
• - Quick Steps for thinking strategically

Assignment 02:
Krispy Kreme Case Study part 1: Market Penetration Strategy

Goal: Students will be able to translate business processes into simple tasks by understanding modeling processes, tools, and standards.

• - Define Process Modeling
• - Overview of Modeling tools
• - Modeling Consistency and Standards
• - Creating Flow Chart Diagram
• - Group Discussion in Breakout Rooms

Assignment 03:
Krispy Kreme Case Study part 2: Business Process Analysis

• - Defining Lean and its goals
• - Lean Processes
• - Lean Services
• - Lean Thinking
• - Group Discussion on Siemens Canada Case Study

Assignment 04:
Siemens Canada Case Study: Lean Management analysis

• - Components of a Supply Chain
• - Functions & Activities
• - Key Aspects of SCM
• - SCM Issues

Assignment 05:
Reflect on the guest lecture, write down your learnings, and how have these learnings upskilled you in your career journey.

• - Forecasting Models
• - Forecast Accuracy and Control
• - Forecast Approaches
• - Keep this in mind before you forecast
• - Group Discussion Highlighting Forecasting Errors and Reasons Why

Assignment 06:
Krispy Kreme Case Study, part 3: Sales Forecasting Model

• - Quality Comprehension
• - Quality Management Frameworks
• - Quality Management Tools Overview
• - Quality Strategies
• - Group Discussion on Quality Management Principles Video

Assignment 07:
Krispy Kreme Case Study, part 4: Quality Management System analysis

• - Effective Scheduling
• - Importance of Prioritization
• - Scheduling Tips

Assignment 08:
- Read an article on effective scheduling.
- Strategize your monthly calendar based on prioritization and goals. Bring in a renewed scheduling method and discuss the change approach and how it will assist your bottom line.

• - What is Operational Excellence?
• - Key Concepts and Tools
• - Manifesting Operational Excellence

Assignment 09:
Krispy Kreme Case Study, part 5: Operational Excellence Strategy analysis

• - Managing Virtual Teams
• - Boosting Teams Productivity
• - Enhancing Team Innovation
• - Content -vs- Context
• - Team Development
• - Group Discussion in Breakout Rooms

Assignment 10:
Employee Experience analysis

• - Creating Your Personal Brand?
• - Branding Yourself in Authenticity
• - Transform Your Personal Brand
• - External Factors of Personal Branding
• - Group Discussion in Breakout Rooms: What were some “aha moments” for you from this talk? How will you implement these into your career?

Assignment 11:
Personal Brand Strategy

• - Updating your resume
• - Building Self-Confidence
• - Working with your personal strengths and weaknesses
• - Recharging & its benefits
  •  
  • - Importance of Delegation
  • - Identifying when you or your employees need a break
• - Group Discussion in Breakout Rooms

Assignment 12: Resume
Update your resume based on the skills you have received in class, as well as your personal strengths, and send it to Michael for feedback.